Return Policy

All Sales Are Final – No Returns Accepted

At Parts Online, we are committed to supplying high-quality aftermarket parts at fair prices. To maintain product integrity and keep our operations efficient for all customers, we do not accept returns under any circumstances.

Why No Returns?

Replacement parts must meet strict quality standards. Accepting returns increases the risk of reselling parts that may have been installed or mishandled. To ensure that every customer receives new, unused parts in perfect condition, we enforce a strict all-sales-final policy.

What This Means:

No refunds, exchanges, or returns for any reason. This includes incorrect part selection, fitment issues, or changes of mind.

All sales are considered final once an order is placed.

It is your responsibility to verify compatibility before purchasing. If unsure, we encourage you to contact our team and we’ll be happy to help you find the right part.

Shipping Costs & Disclaimers:

Shipping charges are non-refundable under all circumstances.

If a package is returned to us due to an incorrect address, refused delivery, or failure to collect, you will be responsible for any re-shipping fees or losses incurred.

In the event that a replacement is issued for a damaged or defective item, we will cover the cost of reshipping the replacement part.

Damaged or Defective Items:

This policy does not impact your rights regarding items that arrive damaged or defective.

You must notify us within 3 business days of delivery.

Include your order number, photos, and a description of the issue so we can assess and resolve it.

If approved, we will send a replacement at no extra charge.

Need Help Before You Order?

We strongly encourage all customers to reach out before placing an order if they are unsure about part compatibility. Our team is available to help you make the right decision.

Still Want to Plead Your Case?

While our policy is firm, we understand that every situation is unique. If you feel there are extenuating circumstances that deserve review, you may email our team directly at sales@partsonline.com with your order number and a detailed explanation. We can’t promise a reversal, but we will review and respond to every inquiry.