Return Policy

All Sales Are Final – No Returns Accepted

At Parts Online, we are committed to supplying high-quality aftermarket parts at fair prices. To maintain product integrity and keep our operations efficient for all customers, we do not accept returns under any circumstances.

Verification: It is the customer's responsibility to verify part compatibility and fitment before purchasing.
No "Change of Mind": We do not offer returns or exchanges for incorrect part selection, project cancellations, or change of mind.

Non-Returnable Items

In addition to our standard "All Sales Final" policy, the following categories are strictly non-returnable under any circumstances:

Glass Products: Due to their fragile nature and specialized shipping requirements, all Glass products are Final Sale.
Binding/Special Orders: Any item where a lead time was accepted (either by your direct confirmation or via our 5-day non-response policy) is considered a binding Special Order. These items are purchased specifically for you from our supplier and cannot be returned.

Why No Returns?

Replacement parts must meet strict quality standards. Accepting returns increases the risk of reselling parts that may have been installed or mishandled. To ensure that every customer receives new, unused parts in perfect condition, we enforce a strict all-sales-final policy.

What This Means:

No refunds, exchanges, or returns for any reason. This includes incorrect part selection, fitment issues, or changes of mind.

All sales are considered final once an order is placed.

It is your responsibility to verify compatibility before purchasing. If unsure, we encourage you to contact our team and we’ll be happy to help you find the right part.

Shipping Costs & Disclaimers:

Shipping charges are non-refundable under all circumstances.

If a package is returned to us due to an incorrect address, refused delivery, or failure to collect, you will be responsible for any re-shipping fees or losses incurred.

In the event that a replacement is issued for a damaged or defective item, we will cover the cost of reshipping the replacement part.

Damaged or Defective Items:

The only exception to our "No Returns" policy is if an item arrives damaged or is proven to be defective.

Reporting Period: You must notify us at sales@partsonline.com within 3 business days of delivery.
Required Evidence: Please include your order number, clear photos of the package and the damaged or defective part, and a description of the issue.
Glass Damage: For glass items, damage must be reported immediately upon arrival.

Unauthorized Returns:

Any items returned to our facility without prior written approval will be refused.

We are not responsible for the cost of returning unauthorized packages to you.
Unauthorized returns may be discarded or forfeited without refund.

Need Help Before You Order?

We strongly encourage all customers to reach out before placing an order if they are unsure about part compatibility. Our team is available to help you make the right decision.

Still Want to Plead Your Case?

While our policy is firm, we understand that every situation is unique. If you feel there are extenuating circumstances that deserve review, you may email our team directly at sales@partsonline.com with your order number and a detailed explanation. We can’t promise a reversal, but we will review and respond to every inquiry.