Shipping policy

At Parts Online, we work hard to get your parts to you quickly, with clear costs and timelines. Please read the details below before placing your order.

Order Processing

  • Orders are usually processed by the next business day. Orders are not processed on weekends or statutory holidays.
  • In-stock parts usually ship within 1–3 business days.
  • "In Stock" means a part is available within our supply network. Most in-stock parts are in our warehouses; some are held at a supplier's distribution center and need a transfer before they ship.
  • Some parts are Special Order and show an approximate lead time on the product page. We'll contact you with an ETA for when they can ship. Once they arrive at our warehouse, they ship on the same schedule. See our Return and Refund Policy for how Special Orders and backorders work.
  • During busy periods, such as sales and holidays, processing can take a little longer.

Delivery Times

Delivery times depend on your location and can vary. Once your order ships, delivery usually takes:

  • Canada: 1–5 business days
  • United States: 4–7 business days
  • Express: 1–2 business days (where available)

Remote locations, freight shipments and large glass can take longer. These are estimates, not guarantees, and don't include processing time.

Shipping Rates and Carriers

Shipping rates are calculated at checkout based on your order's weight, size and destination. We ship with major carriers and choose the carrier and service based on your location and the size and weight of your order.

Where We Ship

  • Canada: all provinces and territories
  • United States: the 48 contiguous states and Washington, DC

We don't ship to PO boxes, military addresses (APO/FPO), Alaska, Hawaii, or outside Canada and the United States. Large, oversize and freight glass can't be shipped to Yukon, the Northwest Territories or Nunavut, and oversize glass can't be shipped to Prince Edward Island or Newfoundland and Labrador.

Free Shipping

  • Free shipping offers are shown and applied automatically at checkout on qualifying orders.
  • Free shipping isn't available to Yukon, the Northwest Territories or Nunavut.
  • Glass parts never ship free. Shipping charges apply to glass even when the rest of the order qualifies.
  • Parts that ship on a skid or in a crate aren't eligible for free shipping.
  • Parts Online may review and change shipping charges.

Freight (LTL) Shipments

Heavy or oversized items ship by LTL truck freight. That includes anything around 150 lb or more, and anything shipped on a skid, on a pallet or in a crate.

  • You're responsible for unloading the shipment. Liftgate service, inside delivery, residential delivery and delivery appointments aren't included in our standard freight rates.
  • If you don't have a forklift, loader or similar equipment to unload, contact us at sales@partsonline.com before you order so we can quote liftgate or another delivery option, at extra cost.
  • Inspect the shipment before signing. See our Return and Refund Policy for how to report damage.

Tracking

You'll get an email with your tracking number as soon as your shipping label is created. Your tracking may show only "label created" until the carrier scans your package at their facility, which can take a day or two after pickup. If you haven't received tracking within 3 business days of ordering in-stock parts, contact us at sales@partsonline.com.

Shipping Delays and Lost Packages

Delivery times are estimates. Delays can happen because of weather, carrier service interruptions, high seasonal demand or remote delivery locations. We aren't responsible for carrier delays once a shipment has left our warehouse.

Carriers occasionally lose or misroute packages, and we aren't always notified when it happens. If your tracking hasn't updated for 5 business days, or your order shows as delivered but you haven't received it, contact us at sales@partsonline.com. We'll open an investigation with the carrier and work with you on a resolution.

Duties, Taxes & Customs

  • Our parts are stocked in more than one warehouse, so your order may ship from a different country than the one it's delivered to. When an order crosses a border to reach you, Parts Online pays all import duties and customs charges. Your price at checkout is the full price — there is nothing to pay on delivery.
  • These shipments are sent DDP (Delivered Duty Paid), so duties, taxes and customs brokerage are prepaid by us. A commercial invoice travels with your order for customs clearance.
  • If a carrier ever invoices you for duty or brokerage on a Parts Online shipment, that's an error — email sales@partsonline.com and we'll reimburse you.

Damaged, Refused or Undeliverable Shipments

See our Return and Refund Policy.

Need Help?

Questions about shipping options, delivery times or tracking? Contact us at sales@partsonline.com or call or text 1-855-976-4144.