Shipping policy

Shipping

Parts Online orders are processed in a timely manner and  express shipments are shipped within the same business day if received by 1pm PST. Or on the next business day if received after 1pm PST, or during weekends or statutory holidays. Ground/promotional shipments will be shipped within 1-2 business days

Average shipping time is between 1 and 7 business days, depending on your location and shipping option chosen at checkout. We offer standard, international and express shipping options with the cheapest shipping rates through major couriers in Canada.

Shipping cost will be calculated at checkout based on the contents of your order. You can always check your shipping rate before placing the order. You can always go back to the mail page of our website at any stage of the checkout process.

International shipments may be subject to duties, taxes and fees in which the all costs are the responsibility of the purchaser.

Parts Online will include a "commercial invoice" with your order. It will contain all the necessary information for a proper tax assessment.

DUTY: Also known as a tariff, Duty is a special kind of tax that you pay to the government of your/receiving country when you import goods. Duties can be imposed to help protect the local industry, making it more difficult for foreign manufacturers to compete with your local manufacturers. Duty rates can vary from 0% (duty free) to 20%, depending on the type of goods. Want to be extra sure? You can call or visit the web-site of the Border Information Service for your/receiving country to check about the duty on a particular item from your order. 

FEES: Brokerage and Handling fees are not imposed by the receiving country or by Parts Online, but by a courier company (UPS, FedEx, DHL, USPS/Canada Post, or other). The courier company is charging you for providing customs service for you: being your agent when "clearing" your parcel across the border. 

    Tracking your Order. Once you place your order, we will email to confirm your order and again to notify you when your order has shipped. Shipping notification will include tracking information such as tracking number and link to the courier web-site where you can track your order by entering the tracking number received in the shipping notification email. Please note tracking information will be available the day after you receive the shipping notification email.

    If for some reason you are not able to obtain rate and transit time for your address, please contact us by email at sales@partsonline.com or use the contact us page, so that we can assist with a shipping option for your order.

    *Free shipping applies to Canadian shipments under 50lbs and non oversize parts such as Tires, Plates and any item required to be shipped via use of a skid or crate. Glass is also not eligible for free shipping. Parts Online reserves the right to review and change shipping charges.