SMS Terms & Consent

Summary
  • Program: Parts Online customer care texts (no marketing).
  • Frequency: Message frequency varies with your requests, typically 1 to 5 messages per parts inquiry. No recurring messages.
  • Cost: Message and data rates may apply.
  • Help: Reply HELP, call 1-866 361-7278, or email sales@partsonline.com.
  • Opt out: Reply STOP at any time.
  • Terms of Service: https://partsonline.com/policies/terms-of-service
  • Privacy Policy: https://partsonline.com/policies/privacy-policy
  1. About the program
Parts Online (partsonline.com) sends text messages to customers who ask for help finding replacement parts for equipment and material handling vehicles. Texts are sent only in connection with a request you have made, by phone or by text, and only after you agree to receive them.
We send these kinds of messages:
  • Links to product listings you asked about, so you can check photos and fitment details.
  • Direct checkout links for parts you have chosen to order.
  • A written summary of the parts and fitment information discussed on your call.
  • Requests for a photo of your machine's data plate or old part label, when you have offered to send one.
  • Replies to questions you text to us.
  • Follow-up from a Parts Online specialist on a support request you opened, when you chose text as your contact method.
We do not send marketing or promotional messages through this program. We will ask for separate written consent before sending marketing texts in the future.
  1. How you opt in
You can join in either of these ways:
  • During a phone call. When you call Parts Online, our assistant (an automated AI parts assistant) or a team member will ask whether you would like the information sent by text, for example: "Would you like me to text you those listings at the number ending 1234?" We only send the text if you clearly answer yes. If you say no, or do not answer, nothing is sent.
  • By texting us first. If you send a text to a Parts Online number with a parts question, we will reply to that conversation.
Agreeing to receive texts is not a condition of any purchase.
  1. Confirmation of enrollment
The first text you receive from us confirms your enrollment:
"Parts Online: Thanks! You're set to receive texts about your parts request. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out."
  1. Message frequency
Message frequency varies and depends on your requests. Most parts inquiries involve 1 to 5 messages. We do not send scheduled or recurring messages.
  1. Cost
Parts Online does not charge for text messages. Message and data rates may apply according to your mobile carrier plan.
  1. Getting help
Reply HELP to any message for assistance. You will receive:
"Parts Online: For help call 1-866 361-7278, or email sales@partsonline.com. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out."
You can also call us at 1-866 361-7278, or email sales@partsonline.com.
  1. Opting out
Reply STOP to any message to stop receiving texts. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT also work. You will receive one final message confirming that you have been unsubscribed, and no further texts will be sent:
"Parts Online: You have been unsubscribed and will receive no further messages. Reply START to resubscribe."
To rejoin, reply START.
  1. Sample messages
"Parts Online: Here is the product listing to inspect. Please confirm fitment before ordering: https://partsonline.com/products/example-part"
"Parts Online: Here is your direct checkout link to complete your order: https://partsonline.com/cart/example"
"Parts Online: Reply with photos of your machine data plate or old part label for review. Reference: CASE-1A2B3C"
  1. Privacy
We use your mobile number only to send the messages described above and to keep a record of your request. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers (such as our messaging platform) that help us deliver the messages. See our full Privacy Policy: https://partsonline.com/policies/privacy-policy
  1. Other terms
  • Carriers are not liable for delayed or undelivered messages.
  • Supported carriers include major U.S. and Canadian carriers. Availability may vary.
  • We may change these terms. The current version will always be posted on this page.
  • Use of our website and services is also governed by our Terms of Service: https://partsonline.com/policies/terms-of-service
Contact:
  • Business: Parts Online
  • Website: https://partsonline.com
  • Email: sales@partsonline.com


Sign up for texts
To receive customer care texts from Parts Online, enter your mobile number below, check the consent box, and submit the form.